Privacy Policy

Effective Date: 16/02/2025
This Privacy Policy describes how Mishal Jewels Pte. Ltd. (Mishal Diamonds Pte Ltd) collects, uses, and protects your personal information when you visit or make a purchase from our website www.mishaljewels.com.

1. Information We Collect

We may collect the following personal data from you:

a) Information You Provide:

• Name, email address, phone number

• Shipping and billing addresses

• Payment details (processed via secure third-party gateways)

• Custom order specifications

• Messages or emails sent to us

b) Information Collected Automatically:

• IP address

• Browser type and device

• Pages visited and time spent

• Cookies and similar technologies

2. How We Use Your Information

We use your personal data to:

• Process and fulfil orders

• Communicate with you regarding orders or enquiries

• Respond to customer service requests

• Send occasional updates, promotions, or product launches (with your consent)

• Maintain security and improve our website performance

3. Sharing of Information

We do not sell or rent your personal data.

We may share your information with:

• Trusted service providers (e.g., payment gateways, logistics partners)

• Legal or regulatory bodies, where required by law

• Our business partners only with your consent (e.g., for joint events or promotions)

4. Data Security

We take reasonable precautions to secure your personal data using:

• SSL encryption

• Access-controlled systems

• Regular data backups

However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw your consent to marketing communications

• Request data portability (where applicable)

To make such requests, please email us at info@mishaljewels.com

6. Data Retention

We retain your data for as long as needed to:

• Fulfil orders and services

• Comply with legal or regulatory requirements

• Maintain transaction records for warranty or customer service

7. Cookies

Our website uses cookies to enhance browsing experience and gather analytics.

You may disable cookies in your browser settings. However, this may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their privacy practices and encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this policy or your personal data, contact:

info@mishaljewels.com
Mishal Jewels, Singapore